The Golden Maya

独自旅行

孩子们不能独自旅行。必须由成人陪同。

客户责任

在预订之前，您有责任阅读以下部分：定价信息，预订信息，旅游条款和条件，旅游行程，包括，不包括，旅游必需品，取消和退款政策，旅游保险信息等。

并且您在此声明您已阅读并完全理解内容，并且在购买后将放弃对其任何部分提出异议的权利。完成预订后，客户有责任保持所有联系信息的最新状态。

标准预订流程

1. 提交预订后，您将立即通过电子邮件收到预订机票。这是您购买的证明。
2. 如果您的旅行团选择了酒店的接送服务（阿兹特克旅游），您将收到确切的通知时间。 Whatsapp，微信或电子邮件将通知您。
3. 在您的旅行当天，向Golden Maya工作人员出示您的有效身份证件。

隐私和数据收集

TTheGoldenMaya.com是本网站收集的信息的唯一所有者。除本政策中所述外，我们不会将此信息出售或分享给任何外部方。 TheGoldenMaya.com在我们网站的几个不同点收集用户的信息，以便处理预订并更好地为您提供相关信息。

Golden Maya information practices are further described in its Privacy Policy . Golden Maya Privacy Policy is part of this Agreement, and you agree that use of data as described in the Privacy Policy is not an actionable breach of your privacy or publicity rights. (zh)

事故保险

感觉安全！我们所有参加旅行团的客户都有意外保险*。

该保险仅在事故的直接后果下有效;客户（被保险人）必须接受医疗，外科手术，住院治疗，使用救护车，药物或实验室研究。

Understand by accident; is an undesirable, incidental, and unplanned event that could have been prevented had circumstances leading up to the accident been recognized, and acted upon, prior to its occurrence.

保险还包括有机损失和意外死亡*。

有机损失：客户（被保险人）遭受合同赔偿表中规定的任何有机损失。

意外死亡：事件发生后90（九十）天内因意外事故而死亡。

*受一般条件限制

语言

旅游由专业的多语种（中文 - 普通话主要语言）导游陪同。我们的导游由SECTUR认证，SECTUR是负责墨西哥国家旅游促进和发展的政府部门。

签证

所有中国公民都需要墨西哥签证才能进入墨西哥。

• 旅游签证 (zh)

如果您持有来自美国，加拿大，日本，英国或构成申根区1的国家之一的有效和现行签证; 或者在哥伦比亚，智利或秘鲁永久居住，您不需要墨西哥签证，并且可以在该国逗留长达180天。

有关更多信息，请访问墨西哥驻华使馆网站：
https://embamex2.sre.gob.mx/china

您有责任获取任何旅行证件和/或验证墨西哥旅行和/或在您选择的旅游行程中过境所需的入境要求。入境法在旅行者的公民身份方面有所不同。 Golden Maya无法为客户获取个人旅行证件，也无法承担任何特定国家当前要求的通知。您应对因缺乏适当的旅行证件而导致的延误或行程变更而产生的任何费用负责。

价钱

价格可能因供应情况而有所不同例如，假期期间价格可能会上涨。

旅游价格以墨西哥比索（MXN）为基础，并转换为美元（USD）和中国元（CNY）。汇率的不断波动导致价格定期变化。我们将根据付款时的适用汇率向您收取费用。所有交易都是最终的。我们不会向那些引用较低价格的人提供折扣或补偿。预订将在修改或取消时受到处罚。

Further details about Golden Maya's cancellation and refund practices are described in Standard Amendment, Cancellation and Refund Policy. Golden Maya's Standard Amendment, Cancellation and Refund Policy is part of this Agreement, and you agree that you have read and approve of all its content before making an online reservation. (zh)

儿童政策

2岁以下的儿童

• 免费旅行。
•免费参赛（门票）。
• 意外保险。您有责任至少提前一天通知Golden Maya，孩子将与我们一起旅行。提供孩子的姓名和年龄。我们建议您在“附加评论”部分中通知我们。
• 它们不是由食物提供的。
• 他们没有交通工具的座位。他们必须在成年人的腿上旅行。

2岁至11岁的儿童

• 拥有旅游套餐的所有内容。
• 支付成人费率的50％。
• 意外保险。

•12岁或以上的儿童

• 他们被视为成年人。支付成人费用

医疗条件，怀孕和旅行

如果您有健康问题，或者您怀孕并考虑参加我们的旅行，您必须在旅行前咨询您的医生，特别是如果医疗条件需要每日例行护理，紧急护理或您的怀孕是高风险的。您有责任通过添加附加评论在结账过程中向我们披露任何相关信息。您了解Golden Maya无法提供任何医疗服务或紧急护理，以防可能需要此类行动。您对旅行期间发生的任何风险，事件或后果负责。我们强烈建议您在旅行前购买医疗保险和旅行保险。

免责声明和责任限制

Golden Maya尽合理努力在其网站上提供准确，完整和最新的信息。但是，由于旅行和旅行费用不断变化，我们不保证所有信息都是最新的或没有技术或印刷错误。用户有责任在依赖它之前验证任何信息。我们保留对本网站包含的任何信息进行更改和更新的权利，恕不另行通知。访问和使用本网站及其内容的风险由用户承担。在某些情况下，我们仅为您提供了指向其他网站的链接。这些网站不由Golden Maya维护或控制，我们对其内容不承担任何责任。您应该采取预防措施，确保您选择的任何内容都没有病毒，漏洞，蠕虫，取消机器人，特洛伊木马和其他有害或破坏性的物品。如果您的联系信息（包括但不限于您的电子邮件地址，电话号码，实际地址或其他数据）不正确，Golden Maya将不对客户/消费者未收到的信息承担任何责任。

1. Immediately after submitting your reservation you will receive a Receipt of Reservation via email (zh).

2. Within one to three business days of submitting your reservation you will receive (E-Voucher) confirmation email from us. If you need to book an airline ticket, we recommend that you do so after you receive a confirmation of your tour reservation from us. (zh)

3. The E-Voucher that will be sent to you, contains the details of your reservation. This E-Voucher contains the booking number of your hotel and the confirm number of your internal flight. You can confirm this information directly, in the website or by calling the hotel and airline. (zh)

4. Simply print your E-Voucher, sign it and present it with your valid photo ID on the day of your activity to your tour guide. Please remember E-Voucher is your proof of purchase. (zh)

• Your purchase does not automatically guarantee a reservation. (zh)

• Your purchase will be confirmed via email within one to two business days. The cancellation fee policy will take effect once you submit your reservation. If your purchase cannot be confirmed for any reason, we will refund your purchase with a (porcentaje a definer por el motor de pago, porcentaje de commission por el pago) charge. (zh)

• This cancellation policy applies only if you make the purchase directly with us. (zh)

Cancellation made within (zh)

Refund Policy (zh)

30 or More Days Prior to Departure Date (zh)

50% of payment is refunded (zh)

11-29 Days Prior to Departure Date (zh)

25% of payment is refunde (zh)

10 days prior to Departure Date (zh)

Non-refundable (zh)

• Please note that cancellation fees are calcpated based on the date we receive your signed Cancellation Request Form and travel service start date. (zh)

• If a tour is schedped to depart within the next 7 days, we will not change a traveler's departure date and will not offer a refund. (zh)

• All cancellations must be made directly with Golden Maya, not with tour providers. (zh)

• In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler's check/ cashier's check will be refunded via PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount. (zh)

How to Cancel a Reservation (zh)
We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Request Form. (zh)

• Cancellation must be made by filling out and signing the golden maya Cancellation Request Form. Please explain why you are requesting a cancellation. Please download Cancellation Request Form here. (zh)
• Customers may send it to service@thegoldenmaya.comby email. (zh)
• By Email: service@thegoldenmaya.com (zh)